Jys9 Privacy Policy —
Your Data Is Safe with Us

1 Introduction

Jys9 is an internationally licensed online gaming platform serving Bangladesh and users worldwide. We believe privacy is a fundamental right for every user. This Privacy Policy ("Policy") explains how jys9 collects your personal data, the purposes for which it is used, who it may be shared with, and how it is kept secure.

By using our services through the jys9 website, mobile app, or any other digital channel, you are considered to have agreed to this Privacy Policy. Alongside this Policy, please also review our Terms and Conditions and Responsible Gaming policy also applies.

We comply with the GDPR (General Data Protection Regulation) and international data protection laws. Protecting your data is a commitment we stand by, not merely a legal obligation.

2 What Data We Collect

Jys9 only collects data that is necessary to operate our services properly. The types of information we may collect include:

• Identity Information: Full name, date of birth, nationality, national ID number or passport number.
• Contact Information: Email address, mobile number, current and permanent address.
• Account information: Username, password (encrypted), account settings and preferences.
• Financial data: Deposit and withdrawal history, payment method details (Mobile Banking, Nagad numbers).
• Gaming Data: Game history, bet amounts, win/loss records, and bonus usage history.
• Device & Technical Information: IP address, browser type, operating system, device ID.
• Behavioral data: Activity logs on the platform, session duration, and click patterns.

3 Why We Collect Data

Jys9 has clear and transparent reasons for collecting your data. We never use it for unnecessary purposes. Respecting your privacy is a core principle of how we operate.

• To create your account and complete the identity verification (KYC) process.
• To securely process deposits, withdrawals, and other financial transactions.
• For anti-money laundering (AML) and fraud prevention purposes.
• To improve the quality of our gaming services and deliver a personalized experience.
• To determine eligibility for bonuses and promotions.
• To ensure responsible gaming and identify signs of problem gambling.
• To meet legal and regulatory compliance obligations.
• To provide customer service and support.

4 Sharing Data with Third Parties

Jys9 does not generally share your data with third parties. However, in the limited circumstances below, certain data may be shared with specific parties:

• Payment Providers: Necessary financial information is shared with payment gateways such as Mobile Banking, Nagad, and others to process transactions.
• Game Providers: Necessary data is shared with gaming providers such as Pragmatic Play and Evolution Gaming to facilitate gaming sessions.
• Regulatory Authorities: Certain data is provided to licensing authorities as part of our legal compliance obligations.
• Law enforcement agencies: Data is disclosed in accordance with court orders or government directives.
• Technology Service Providers: Limited data is shared with trusted providers for hosting, cybersecurity, and analytics services.

Before sharing any information with third parties, their privacy standards are verified. All third parties are contractually required to comply with jys9's privacy policy.

5 Cookies & Tracking Technologies

Jys9 uses cookies and similar technologies to keep the platform running smoothly and to improve your experience. Cookies are small text files stored in your browser.

• Essential Cookies: Essential for maintaining login sessions and enabling core functionality. These cannot be disabled.
• Functional Cookies: Used to remember your language, settings, and preferences.
• Analytics Cookies: Helps analyze user behavior to improve service quality.
• Security Cookies: Used to prevent fraud and cyber attacks.

You can disable non-essential cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of some platform features. jys9 never uses third-party tracking cookies to follow you across other websites.

6 Data Protection Measures

Jys9 employs industry-leading technical and organizational measures to protect your personal data. Our security framework includes:

• 256-bit SSL/TLS encryption — applied to all data transmissions.
• AES-256 encryption — applied to sensitive data stored in our databases.
• Two-factor authentication (2FA) for account access.
• Regular security audits and penetration testing.
• 24/7 cybersecurity monitoring team.
• Strict access controls — only authorized personnel can view your data.
• Data backup and disaster recovery planning.

7 Data Retention Period

Jys9 does not retain your data indefinitely. Specific retention periods are defined for each data type, determined by legal obligations and business requirements.

• Account information: For the duration the account is active, and up to 5 years after closure.
• Financial transaction records: Up to 7 years, as required by legal obligations.
• KYC documents: Up to 5 years after account closure.
• Gaming Logs: Up to 3 years.
• Cookies & Session Data: Automatically deleted after the session ends.
• Marketing Consent Data: Deleted within 30 days of consent withdrawal.

Once the designated retention period expires, we securely and permanently delete your data or anonymize it so that you can no longer be identified.

8 Your Data Rights

Under GDPR and international privacy laws, you have the following rights over your personal data. jys9 fully respects and upholds each of these rights.

To exercise any of these rights, please contact our support team. We will respond to your request within 30 days of receipt. In some cases, legal grounds may prevent us from deleting or restricting the processing of certain data — if so, we will explain the reason to you.

9 Data of Minors

Jys9 strictly prohibits use of its services by anyone under 18. We do not knowingly collect personal data from minors. If we become aware that a minor has registered on our platform, the account will be immediately closed and all associated data deleted.

If you believe a minor has created an account on jys9, please contact us and we will take prompt action.

10 International Data Transfers

As an international platform, jys9 may store or process your data on servers located in different countries. In all such cases, the following guarantees apply:

• Data transfers are only made to GDPR-compliant countries or those with adequate data protection safeguards.
• Standard Contractual Clauses (SCC) are used for all international data transfers.
• All data transfers are completed through encrypted channels.
• Data stored overseas is also protected in accordance with Bangladesh and international legal standards.

11 Privacy Policy Updates

Jys9 reserves the right to update this Privacy Policy as needed. For any significant changes, we will notify you by email and display a notice on the platform. The date of the latest update will always be shown at the top of this page.

Continued use of jys9 after any changes are made constitutes your acceptance of the updated policy. We recommend visiting this page regularly to stay informed.

12 Contact & Complaints

For any questions, requests, or complaints regarding this Privacy Policy, please contact our Data Protection team. We respond to all requests within 30 days.

• Email: [email protected]
• Live Chat: After logging into the platform, click the chat icon at the bottom right.
• Response Time: Typically within 1–3 hours (Live Chat) and within 24 hours (Email).